The secret to creating a hotel that innovates

The secret to creating a hotel that innovates is to encourage and support small process improvements and ideas by your staff members. Get them involved in thinking how will they be remembered when they leave the hotel. What project, idea or improvement will they be proud to share with their friends or colleagues and say ‘yeah.. I had a lot to do with that’. It could…

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Clip Board or Dashboard
Laptop with dashboard, modern technology

Clip Board or Dashboard

Is your team using the modern day tools available to them or still operating in the ‘90’s. Look for how your Reception teams are keeping records of bookings from guests. Are they using a paper based system such as folders or clip boards to record things like up-sells, kids Club bookings, internal telephone numbers, Restaurant Reservations or limousine bookings. If your Reception has…

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